1. Scheduling & Arrival

You’ll receive a 2-hour arrival window. We strive to arrive at the earliest time but cannot guarantee it. If access isn’t available when we arrive within the window, a cancellation/rescheduling fee may apply. Reschedules with less than 48 hours’ notice are subject to a $35 fee, at TLC’s discretion. We may adjust service dates due to weather or unforeseen circumstances. In light rain, work proceeds as scheduled. In heavy rain, work may be rescheduled within 2–3 clear days. We do not wait more than 15 minutes for someone to arrive for interior access or screen removal jobs.

2. Payment Terms

NET 15, with exceptions available for: Government or municipal accounts Projects with verified third-party funding or PO systems. Past due invoices incur a 5% fee every 15 days. This fee is only refundable for a) recurring accounts who set up EasyPay for future payments b) Refundable as account credit for all other invoices. Unpaid accounts over 30 days may result in suspended service. After 90 days, legal or collection action may be taken. Mail checks to: TLC, 816 W Monroe St, Decatur, IN 46711

3. Online Booking

All online bookings are subject to review. We may adjust based on: Service area or capacity Correct square footage, window count, etc. Schedule availability Additional support services needed (e.g., lift rental) Final details will be sent via confirmation email and your client hub.

4. Service Minimums

Residential $199 | Routine window cleaning $19

5. Access & Property Conditions

Full access must be provided on service day. We do not move obstacles or unscrew artifacts. Windows must be closed; open/unsafe/inaccessible windows will not be cleaned but may be charged. Clients must clear sills and ensure interior access for inside window cleaning. Unsafe work practices (including ladders over 40 ft) are not performed.

Clients are responsible for clearing the area to be serviced of users. Windows or areas in use by regular property traffic not re-routed by the client will not be serviced but are subject to full or partial payment.

6. Condition of Property

All items must be structurally sound. TLC is not liable for damage to aged, weathered, or compromised materials. Cosmetic marks from ladder contact may occur and are not the responsibility of TLC. We reserve the right to surcharge for unusually dirty or hard-to-access work.

7. Satisfaction Guarantee

We guarantee 100% satisfaction and will re-clean within 48 hours if notified within 3 business days. Clients must use this resolution process before posting negative reviews. Violations may result in legal action in Adams County Small Claims Court (up to $10,000).

8. Warranty & Limitations

No warranties are provided for functionality, stain, oxidation, discoloration, weathering, fading, or cracking removal. Pressure washing may not remove all stains. Results for phone-quoted services not suitable for desired outcomes are not guaranteed. Full charge applies. Any services involving washing/cleaning do not include stain or oxidation removal unless stated.

9. Gutter Services

Gutter cleaning includes only interior debris removal—no repairs, removals, or downspout work. We do not remove gutter guards or guarantee gutter functionality.

10. Roof Cleaning

Asphalt Shingles: Low-pressure chemical application; rain completes removal over time. Metal Roofing: Low-pressure treatment, rinsed before completion.

11. Exterior Cleaning

House Washing: Includes siding, gutters, eaves, foundation, shutters, and trim. Low-pressure wash using professional agents. Flat Work (driveways, patios, etc.): Cleaned with high/low pressure and job-specific cleaners. Not all stains can be removed. Composite Decking: Cleaned with specialty chemicals. No guarantee on mold/stain removal. Wood/Shake Siding: No warranty for mold/algae removal. Not liable for damage to untreated or cedar surfaces. Fascia & Soffit: Includes gutter face and area behind it as accessible.

12. Window Cleaning

Razor blades and scrapers may be used to remove construction debris. Scratches on poor-quality tempered glass are not the responsibility of TLC. If you reject this waiver, there is no agreement for construction window cleaning. Storm windows: TLC is not liable for breakage due to age, tight fit, or deterioration.

13. Equipment & Liability

TLC is not liable for failures/malfunctions of rented or on-site equipment. Liability falls on the rental company or supplier. Damage due to poor maintenance, faulty siding, or leaks is the customer's responsibility.

14. Promotions & Communication

Introductory and promotional offers may be changed or terminated at any time. Terminated accounts are ineligible for re-promotion. By booking with TLC, you consent to receive mail or emails with promotions or updates.

15. Disputes & Legal

Disputes must be resolved under Indiana law and in Adams County Courts. It is the client's responsibility to prove full payment in case of dispute. We reserve the right to amend these Terms at any time without notice.

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Terms of Service

By booking online or approving a quotation via phone, email, verbal consent, or digital sign-off, you agree to all TLC Terms and Conditions of Service

About us