Our company has been in business since 2005, and have been servicing many of our clients for over a decade.

Yes, our company has all necessary licensing to perform our listed services, and a specialized $2M liability insurance policy. Rest assured, you’re in good hands.

No, TLC is owned and managed/operated by the Ditmyer family based in Berne, IN.

Depending on the size of job/contract, we will travel sometimes over 2hrs from a location. Some smaller jobs may be subject to a smaller service area or fuel surcharge.

We accept all major credit cards and check by mail. Some commercial accounts may have additional cash or direct deposit options.

In short, here is a list of services we offer:

Window Washing

Pressure Washing

Concrete Sealing

Gutter Clearing

Gutter Guard Installation

Dryer Vent Cleaning

You can find more details on each service on our website or by calling us.

Of course! We believe giving your property some TLC should be easy, and a quote free! You can even get an instant quote yourself on our website and book yourself right into our schedule!

We can price most jobs by utilizing advanced AI software, aerial imagery, building records, and our pricing formulas that we’ve been perfecting for over a decade. We also provide in-person assessments for large-scale and specialized projects.

Yes! We provide discounts for bundling, scheduling recurring service, and more! We also offer special promotions that can be applied to your service.

Depending on the weather, our service experts usually start around 8am and work until the scheduled jobs are completed. You can call our customer service 24 hours a day, with our main offices open Mon-Fri 8am to 4pm EST.

We can perform work around commercial operating hours (manufacturing, industrial, office, public spaces, etc.). We normally do not perform residential work on weekends unless it is a special occasion, we may be able to accommodate.

Call us and schedule over the phone

Submit a Quote Request form on our website or in your client portal.

Use our Instant Quote / Book Online feature to select your desired service(s) and select aa time that works for you on our schedule.

You will receive a confirmation email or text message with the estimated arrival time, date, and a link to view the full job information.

To view our up-to-date cancellation policy, please see our Terms and Conditions of Service.

Yes, our service experts receive extensive initial training, as well as ongoing training using OSHA and IWCA(International Window Cleaning Association) material. Experts performing work requiring a Aerial Lift Operation or Rope Descent System Certification have up to-date certifications, training, and equipment.

Yes, we take you and your property’s safety seriously, and perform background checks prior to hiring any service expert.

Our service experts operate from our various locations, and work is usually applied to the closest available service expert unless specialized skills or equipment is required. Therefore, most times it will be the same person/team. All visit details including who performed your work is stored, and upon request we can certainly ensure the same team comes to your property. In the event of us needing to come back to a jobsite due to quality concerns or unfinished work, it will indeed be the same person/team unless that person/team is deemed unable to effectively handle the situation.

We guarantee your satisfaction. The job is not done until you are thrilled with your experience with us. To view our up-to-date service re-visit terms per offering, please view our Terms and Conditions of Service.

We use specialized products for each service we offer, most of which are organic. We use only the industry's best applications to ensure you are receiving the best ‘cleaning’ possible.

In certain situations we can work with client-supplied materials, namely in commercial applications. Please keep in mind that this does void any guarantee or warranty implied on the service.

Service times vary greatly depending on the work being performed. Our average residential job will be between 2-5 hrs for 2 service experts to complete.

Depending on the need, we can very likely provide you with a quote or even scheduling within 4 minutes using either of our online booking features. A similar time frame applies if you call us during our office business hours. If you email us or send in a quote request form, you can anticipate a response within 8 hours.

We care about your satisfaction. If you are home when the work is complete, you will be offered the opportunity to review the work before we leave. After every visit, you will also receive an email with the opportunity to rate your experience from 1-10, and a live phone call to make sure you are completely satisfied. You can also review us online, at Google, Yelp, Facebook, and more.

If we receive negative feedback or complaints in any way, we immediately call the client to find out what their ideal resolution would be. If unavailable by phone, we will also communicate by email and text message to ensure we can find a solution immediately. Depending on the time of year, most re-visits are completed within 3 days, and many times next-day or same-day.

Yes! We offer most of our services on recurring plans. No contracts, and subscription-like ease.

Contact Us! Please contact us immediately by phone, email, or survey response. Our job is not complete until you are thrilled with the service you have received. We want to know your ideal resolution and come up with a solution that you will love.

Recommended service intervals vary per situation, but here are some general guidelines:

Residential

Window Cleaning - Every 3 or 6 months (Spring/Fall)

House Wash - Every year

Concrete/Deck/Porch(Flatwork) Wash - Every Year or 2 years

Gutter Clearing - Every 6 months (Mid-Fall/Late Winter)

Concrete Sealing - Every 2 or 3 years

Wood Sealing (Cabot) (Tompsons) - (Every 2 years) (Every Year)

Roof Wash - Every 3 years

Dryer Vent Cleaning - Every 6 or 12 months (Summer/Winter)

Commercial

Ground Level/Consumer Facing Window Cleaning - every other week or monthly

Mid-Large Commercial Window Cleaning - Quarterly / every 6 months / yearly

Consumer Facing Flat Surface/Entrance Washing - Every other month / quarterly

Gutter Clearing - Every 6 months (Mid-Fall/Late Winter)

Concrete Sealing -Every 2 or 3 years

Wood Sealing (Cabot) (Tompsons) - (Every 2 years) (Every Year)

Roof Wash -Every 3 years

Dryer Vent Cleaning - Every 6 or 12 months (Summer/Winter)

If you have questions regarding how often you should have service, call us and we’ll discuss your specific situation and come up with a plan that best suits your needs.

Yes! You’ll receive reminders as the date gets closer, and if for any reason you need to reschedule, simply give us a call or respond to your reminder and we can make that change. To view our up-to-date cancellation policy, please view our Terms and Conditions of Service.

It's not necessary for you to be present, but we appreciate clear access to the windows. If you have specific instructions or concerns, we can coordinate accordingly.

Yes, we specialize in cleaning windows of all types, including hard-to-reach windows and mid-high rise buildings. We have designated service experts that are trained and certified to operate Aerial Lifts and Rope Descent Systems to OSHA and industry standards.

Light rain usually doesn't affect the quality of our service. However, in case of heavy rain or inclement weather, we may need to reschedule for the safety of our service experts and the best results for your windows. If we do perform the work in a light rain, and afterwards you feel that the rain had an effect on the results, contact us and we’ll re-visit the work at no cost.

No, 98% of our work is completed by our employees, using our trained methods and equipment.